Technology - Access and Proficiency

UNIFORMITY: Keep It Simple

• Estimate the level of access to and proficiency with the technology required to communicate and execute tasks

• Create a plan to rapidly close as many gaps in access and proficiency as possible, within policy limits (i.e., cost or procurement policies and protocols)

• When identifying primary communication channels, prioritize technology and platforms with the most consistent level of access and proficiency

• Communicate flexibility, patience, and a willingness to assist with technology while new technology is being adopted

ASSISTANCE: Start with Where You Are

• When choosing technology solutions for a given purpose, consider extending the use of familiar, existing platforms to minimize the stress of the transition

• As able, support peer-to-peer sharing of best practices in one-on-one and in group/class communication forums

RESPECT: Respect Individual Levels of Comfort and Mastery of Technology

• Communicate appropriate CUIT/CU/unit resources for those who experience technical difficulties, and designate an administrative liaison to serve as a concierge for those who need extra support

• Create a resource (Google doc or other) of online tutorials (i.e., LinkedIn Learning) to ease the transition to new technology

TRANSPARENCY: Use Remote Work Experience to Inform Future Investment and Learning

• During the crisis remote work period, solicit feedback and document real-time insights to make remote work more inclusive and effective

• Conduct SWOT analysis; use insights to inform post-crisis policies, training, and practices, whether these be remote, remote/on-site hybrids, or fully on-site